Terms & Conditions

Payments
Nadia Esi accepts all major cards – you see the pad lock above in the address bar? It means my ting is secure, so we gots you. You can also make quick secure payments through PayPal. If you want to pay with card, click on the cart and go to the checkout page.

**COVID-19 SHIPPING UPDATE**

We will be shipping orders like normal, using Royal Mail. As this is a bit of a strange time, please do allow more time to receive orders. 3-7 working days

All orders will be shipped off using standard delivery. 

For any updates and quick responses follow @nadia.esi on Instagram! 


Shipping
Shipping is calculated at the checkout page. Nadia Esi is UK based but does ship internationally, this is also calculated at the checkout.
UK Shipping costs
Standard shipping via Royal Mail: £2.99 (unless we have an offer)
Allow 3-4 working days to receive your order
International Shipping
Tracked shipping: £10
Allow 10-15 days


Nadia Esi is still a small business and I’m out here studying so please be understanding and the aim is to ship all orders made before 4:30pm on the same working day. 


Important shipping notice: 
Orders placed after 4:30pm are dispatched the next working day.
Working Days are classed as Monday-Friday (excluding public & bank holidays)


Returns, Refunds and Exchanges
Due to the personal nature of Nadia Esi products we do not accept returns or exchanges. Nadia Esi will not resend products to customers that have provided an incorrect address, it is the customers responsibility to provide the correct Delivery address.
If you have any issues with an order please email nadiaesiltd@gmail.com. Claims are not valid after 14 days from the day of the purchase.


Allergens
It is the customers responsibility to patch test all products before use on your face or hair. Patch tests are carried out on a small section of your hand (not palms) – if irritation occurs discontinue use and rinse section with water.
Read the ingredients on the products, if it has not been provided then reach out on our contact form for enquiries on different products.

*Also Nadia Esi is not claiming to cure any medical illnesses so if you are unsure about anything please contact your doctor*